Just a quick update on my little battle with Zuckermann. I opened a case with the Better Business Bureau on Nov. 24, 2010. After review, they assigned a case number and sent a copy of the complaint to Zuckermann with a request for a response by Dec. 9. On Monday, Dec. 13, the BBB contacted me and asked if I had heard from Zuckermann since they have heard nothing from them. Of course, the silence has been deafening. Lends credence to my complaint. A reminder of the dispute has been sent by the BBB.
It is a pity that a company which caters to a niche market has so little regard for its customers. I guess this third instrument kit will be my last one because I can't afford to be "taken" like this again.
But do stay tuned (sic) for updates on my progress with the building of the clavichord. While I can't recommend the company, I can still enjoy the journey with the instrument.
